Empathy or Sympathy?
After 27 years as a Funeral Director, I can't tell you how many times I've heard people attempt to "say something" to a grieving person to express their feelings of condolences. I once heard a sweet elderly lady try to comfort a mother who had just lost an infant after a long illnes, with these words. "Your baby is in a much better place now....I know how you feel, Ihad two miscarriages when I was young." The only place that young mother wanted her child was in her arms and no......the well-intentioned ladydidn't know exactly how she felt.